Last updated 5th September 2017
By registering your user account with DOC2US (“ DOC2US Account’) you will be able to communicate electronically with an independent healthcare provider and/or healthcare professionals including but not limited to medical practitioners, specialists, nutritionists, dieticians and/or pharmacist. We advise you to check the validity of the license or practicing certificate or any certificate of the independent healthcare providers and/or healthcare professionals which are required by the relevant registry before proceed to communicate and chat with the independent healthcare providers and/or healthcare professionals as DOC2US does not warrant the legality and/or validity of the licenses or practicing certificates of such independent healthcare providers and/or healthcare professionals and that DOC2US is not responsible to ensure its legality and/or validity nor DOC2US be held liable for any illegality and/or invalidity of such licenses or practicing certificates and/or any consequences resulting therefrom.
Before registering your DOC2US account, you warrant and affirm that you will NOT:
Impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; Provide any information that: (a) is false, inaccurate, misleading or incomplete; (b) violates any law; (c) is defamatory, trade-libellous, unlawfully threatening or unlawfully harassing; and (d) inject into the DOC2US App in any manner any content containing any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
To keep DOC2US running smoothly for all of our Users, you agree that you will use the Service only in a manner consistent with the following Terms and Conditions.
DOC2US is a mobile application that provides you a platform to chat with an independent healthcare providers and/or healthcare professionals including but not limited to general practitioners, specialists, nutritionists, dieticians and/or pharmacists in the comfort and convenience of your home, hotel or office allowing the independent healthcare providers and/or healthcare professionals to provide you medical advices and/or deliver medical treatments in-person Provided Always that our services is strictly not suitable for those with serious medical conditions and/or emergency conditions and/or life-threatening illnesses. If you have any serious medical conditions and/or medical emergency and/or life-threatening illnesses, we advise you to call your personal doctor or local emergency or ambulance immediately if necessary. We shall perform thorough background checks on all independent healthcare providers and/or healthcare professionals to ensure that they are in current good standing with Malaysian Medical Council and/or other local relevant authorities based on information made available to us by Malaysian Medical Council and/or other local relevant authorities however we are not responsible to ensure its total accuracy.
The independent healthcare providers and/or healthcare professional doctors that promote themselves on DOC2US, are not employees of DOC2US. Employees of DOC2US do not provide users healthcare services and take no part in your medical diagnosis and/or treatment. DOC2US shall not be liable for any professional advice and/or activity from the independent healthcare providers and/or healthcare professional doctors providing the house call service to the users in-person or via telephone, nor for any information obtained on our Application. We do not recommend or endorse any specific tests, healthcare or service providers, medications, products or procedures. You acknowledge that your reliance on any independent healthcare providers and/or healthcare professional doctors that promote themselves on our Application or information provided by such independent healthcare providers and/or healthcare professional doctor to you is solely at your own risk and you assume full responsibility for all risks associated therewith, as allowable by the extent of the law.
Consult with your regular licensed doctor as necessary and before seeking any new treatment or before you alter, suspend or initiate any change in your medical treatment, medication routine or healthcare related procedure or activity. Do not disregard medical advice issued to you by your regular licensed doctor or healthcare provider.
The independent healthcare providers and/or healthcare professional doctor that promotes themselves on DOC2US is independent, and DOC2US is not responsible for any issues you may have with respect to the independent healthcare providers and/or healthcare professional doctor’s or healthcare professional’s professionalism, timeliness, medical treatment, diagnosis or advice, information provided, or any other actions or omissions arising from, or incident to, any services provided by the independent healthcare providers and/or healthcare professional doctor or healthcare professionals.
You use this Service entirely at your own risk and acknowledge that DOC2US is not responsible for all damages, losses, costs or expenses which you may suffer because the service is unavailable or does not operate as expected or causes loss or damage to any data and/or mobile devices and /or computers and/or other tangible and/or intangible losses..
The following are the principal conditions of your use and participation in the DOC2US App and DOC2US’s website (“the Service”). Without prejudice to any of our rights against you in the event you breach any terms and conditions of this agreement, we reserve the exclusive and discretionary right to terminate your use of the DOC2US App or the Service without prior notice to you by deactivating your DOC2US App Account and banning you from registering for any further DOC2US App Account should you violate or fail to comply with any of the following conditions:
1. Consultation via the Platform
2.1 Once you have completed a session of interacting and chatting with the independent healthcare providers and/or healthcare professionals (“Session”) using the Services, you are required to make payment in full to DOC2US upon the end of each session pursuant to the various payment methods set out in DOC2US’s Website and Application with terms and conditions apply. Payment made is non-refundable. If you have any complaints or issues in relation to the healthcare services provided, then that dispute must be taken up or brought against the independent healthcare providers and/or healthcare professionals directly.
2.2 Each session of chatting via live text, picture and/or audio messages will be charged at the prescribed rate at the end of each session, preliminarily at RM9.99, RM19.99 and RM39.99 for chatting with pharmacist/dietician/nutritionist, general practitioner and specialist respectively from 0800a.m. to 1159p.m. You will be charged at the prescribed rate at RM19.99, RM39.99 and RM49.99 for each chatting session with pharmacist/dietician/nutritionist, general practitioner and specialists respectively from 1200a.m. to 0759a.m. We reserve the right to vary the prescribed rate from time to time at our sole and absolute discretion. The duration of each session may vary as a result of its nature of request and it must be mutually agreed by you and the healthcare provider or healthcare professional doctor to extend the intended duration for such purpose. The healthcare providers and/or healthcare professional doctors reserve the right to provide free of charge services based on the nature of services and healthcare providers’/healthcare professional doctors’ discretion during such extended duration Provided Always that the healthcare providers and/or healthcare professional doctors may at any time during such extended duration withdraw or cease or stop the chatting session at the healthcare providers and/or healthcare professional doctors’ absolute discretion. In such an event, you shall be solely responsible for any consequences both tangible and/or intangible, resulting directly and/or indirectly from the withdrawal or cessation of such extended duration. We reserve the right to vary the prescribed rate from time to time at our sole and absolute discretion.
2.3 Free consultation sessions displayed on this application, systems or allied partnering systems are limited to advisory services. The free consultation session is NOT inclusive of medical diagnosis and prescription. A minimum charge of RM 15 will be applied in the event that e-prescription is generated by healthcare professionals at the end of these sessions, which serve as a treatment for a specified medical diagnosis.
2.4 Your payment shall be made by credit cards (“Card”) or any other payment methods set out in DOC2US’s Website and Application from time to time. We accept Visa and MasterCards, subject to bank availability, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card and debit card information are protected by means of industry-leading encryption standards. All Card payment will be through payment gateway Braintree by Paypal or any other collection methods as may be changed from time to time. You will be prompted to register a valid payment method or a valid Card which belongs to you prior to the commencement of each session in accordance with the instruction within the Application. Your Card will be charged automatically at the end of each session at the current rate of charges. If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the Service. In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto. You shall be responsible to resolve any disputes with your Card company on your own.
3. Refund Policy
3.1 There shall be strictly no refund once services have been rendered. A refund will only be given where cancellation is made before a request has been accepted by the independent healthcare providers and/or healthcare professionals subject to terms and conditions outlined. After the independent healthcare providers and/or healthcare professionals has accepted a request, you will be fully charged irrespective of whether you have opted not to proceed with the session or cancel the visit prior to the commencement of the session. The independent healthcare providers and/or healthcare professionals will be notified if a visit has been cancelled by a user through the Application.
3.2 A refund will also be given if the independent healthcare providers and/or healthcare professionals cancels a visit after accepting your request. In such event, you will not be charged. The independent healthcare providers and/or healthcare professionals will not receive a payment for that visit and you will be given an option to get another independent healthcare providers and/or healthcare professionals with the same refund policy apply.
4. Electronic Prescriptions
4.1 For each session, the independent healthcare providers and/or healthcare professionals may at their sole discretion prescribe medicines based on conditions provided by you to them. For avoidance of doubt, DOC2US takes no part in any prescription issued by the independent healthcare providers and/or healthcare professionals and shall not in any way be held responsible for such electronic prescription.
4.2 During the end of each session of chatting with the independent healthcare providers and/or healthcare professionals, you may also intend to request for prescribed medicines. In the event you opted to place an order and accept the prescription medicines as prescribed by the independent healthcare providers and/or healthcare professionals and agreed to the dispensation of prescription medicines by our selected pharmacies, you are required to make payment for the prescribed medicines ordered at the price as indicated by our selected pharmacies. We are not responsible for the unavailability of any items ordered. If you are not agreeable to the price charged for the medicines offered by our selected pharmacies, please do not proceed with the payment. Once you have proceeded with payment as instructed by our selected pharmacies you will assume to have accepted the medicines at the price as indicated. There shall be strictly no refund and no exchange for goods or service once payment have been made. Our selected pharmacies reserve the right to not dispense medicines to you.
4.3 Alpro Pharmacy Group (“Alpro Pharmacy”) is our selected pharmacy which are legally only able to dispense medicines for you when we have received a legally valid electronic prescription by an independent healthcare provider and/or healthcare professional whom you have visited. Prescriptions are issued entirely at the discretion of the prescriber. DOC2US does not involve nor it is intended to be involved in the dispensation of medicines or in any way act as an agent to dispense the medicines. Alpro Pharmacy only act as an agent to dispense to you the medicines as prescribed and directed by the independent healthcare providers and/or healthcare professionals. Alpro Pharmacy reserve the right to decline a prescription for any reason whatsoever at any time. In which event, neither DOC2US nor Alpro Pharmacy be held responsible for such declination and for any consequences thereof. DOC2US and Alpro Pharmacy shall not be held responsible and liable for any dispensation of prescription medicines as issued and directed by the independent healthcare providers and/or healthcare professionals. Any actions issues and disputes arising from the prescribing and/or dispensing services of medicines must be taken up and brought against the independent healthcare providers and/or healthcare professionals directly.
4.4 Upon receiving the electronic prescription from the independent healthcare providers and/or healthcare professionals with your acceptance to the order placement and successful payment, Alpro Pharmacy shall work to dispense the prescription medicines. In the event if you are unable to collect your own medicine, please present an authorization letter for the person collecting on your behalf. You or your authorized carer are jointly and severally responsible for signing the medicine package upon delivery. Please present a valid ID and QR code from the Application for confirmation and verification at all times.
4.5 Please note that prescription medicine orders are strictly not allowed for those who are under 18 years old. Please further note that only delivery within Malaysia is allowed. Additional charges and/or costs for delivery and/or all prevailing statutory taxes and/or any future taxes that may be in force at any point of time may be charged to you.
4.6 You are responsible for informing DOC2US and Alpro Pharmacy and the independent healthcare providers and/or healthcare professionals if you are taking any other medications, supplements and traditional medicine. You are responsible for informing DOC2US and Alpro Pharmacy and the independent healthcare providers and/or healthcare professionals of your current health status and personal medical information/records. You are also responsible for informing DOC2US and Alpro Pharmacy and the independent healthcare providers and/or healthcare professionals of any allergies. DOC2US and Alpro Pharmacy are not responsible for any allergic reactions resulting from allergies that were not clearly stated and /or allergies that are not previously identified or known.
4.7 WARNING – You must check all items dispensed to you and should not take any medication that appears to have been tampered with or which may have been dispensed in error. Failure to abide by this warning could seriously damage your health and DOC2US and Alpro Pharmacy are not responsible should you fail to notify us of any damage or error. If your prescription medicines appear to be damaged (with evidence and photos taken) you are responsible to contact us at firstname.lastname@example.org. DOC2US will liaise with Alpro Pharmacy and Alpro Pharmacy will make every effort to replace any damaged products when indicated.
5. Promotions and Offers
6. Representations and Warranties
6.1 You agree not to post User Content that:
6.2 You agree not to engage in any of the following prohibited activities:
6.3 You agree to comply with and be bound by the following:
6.4 You agree to the following general conditions:
6.5 You agree to use your DOC2US Account in accordance with the following:
DOC2US does not provide healthcare services or health information and DOC2US is not a healthcare provider. It is up to the independent healthcare providers to offer the healthcare services or medical information to you and it is up to you to accept such unconventional healthcare services or medical information. The Service of DOC2US is to link you with such independent healthcare providers, but does not nor it is intended to provide healthcare services or medical information or any act that can be construed in any way whatsoever as an act of a healthcare provider.
All information, content, and material provided procured and/or obtained through or by using the Service is for informational purposes only and are not intended to serve as a substitute of your usual consultation, diagnosis, and/or medical treatment of a qualified physician or healthcare provider.
If you have a medical emergency, call your doctor or local emergency and ambulance immediately.
DOC2US is geared towards providing information to users regarding the capabilities and ranges of products of DOC2US. The information contained on the website or application is compiled from a variety of sources and is not considered complete. The information accessed through this website is provided “AS IS” and without any warranties, whether expressed or implied.
To the Fullest extent permitted by law, DOC2US DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESSED OR IMPLIED, regarding any information or other material displayed on the website or service, whether authored by the DOC2US or others; and the operation of this website, including any warranty of merchantability and/or fitness for a particular purpose or use.
The HeyDoc International Sdn Bhd makes no representation or warranty as to the reliability, accuracy, timeliness, usefulness, adequacy or suitability of the information contained in the website or the App and does not represent and/or warrant against human or machine error, omissions, delays, interruptions or losses, including the loss of any data. DOC2US makes no warranty that the App or the Service will meet your requirements nor does DOC2US make any warranty as to the results that may be obtained from the use of the Service or the App. You understand and agree that any material downloaded or otherwise obtained through the use of the App or the Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download or use of such material and/or information. No advice or information, whether oral or written, obtained by you from or through the App or the Service will create any warranty not expressly made herein. Neither the content nor any other service offered and provided by or through the App or the Service is intended to be for medical diagnosis or treatment and does not serve as a substitute for your own sound and reasonably prudent judgment. Persons accessing the information, content and any material on or in connection with the Service assume full responsibility for the use of the information and agree that DOC2US is not responsible or liable for any claim, loss, or damage arising from the use of the information or the Service. DOC2US does not recommend or endorse any specific drugs, tests, physicians, products, procedures, opinions, off-label drug uses or other information that may be mentioned through the Service or the App. Your reliance upon the content obtained or used by you is solely at your own risk.
DOC2US and any of our owners, subsidiaries, affiliated companies, employees, shareholders, or directors shall not be responsible or liable for any direct, indirect, incidental, special, consequential or exemplary damages, including and without limitation to any damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised of, knew of or should have known of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy), arising out of or related to your use of the App or the Service, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute or otherwise. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Service, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Services or any content or other material used or displayed through the Services. Your use of the App or the Service is at your own risk. If you disagree or dissatisfied with any portion of the App or the Service, your sole and exclusive remedy is to discontinue use of the App or the Services.
You agree to indemnify and hold harmless DOC2US and any of our owners, subsidiaries, affiliated companies, employees, shareholders, directors, licensors, officers, consultants and agents, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including, without limitation, reasonable legal and accounting fees (including and without limited to cost of defence of claims, suits or proceedings brought against DOC2US), in any way related to your access to or use of DOC2US or the Service or your breach of any of these Terms.
All claims or dispute arising out or related to the use of the Service or the App must be settled amicably and all parties involved must exhaust all possible means to resolve the disputes or claims in amicable manners including arbitration, mediation or other alternative dispute resolution available but not limited in Malaysia before resorting to Malaysia court system.
DOC2US may terminate your use of the App or the Service or your DOC2US Account for any reason, without notice, at any time, and without liability to you. If you want to stop using your DOC2US Account, you can delete it at your own option. Upon termination of your use of the Service or your DOC2US Account, you will not be entitled to any refund of fees paid (if any) and we reserve the right to deal with your information and any content you uploaded using such account in any way as we shall deem fit. We will not be liable to you or any other party for any termination of your access to the App or the Services or deletion of your DOC2US Account or content uploaded by you.
The information content and material contained provided procured or obtained through or by using this website or service is not intended to recommend the self management of health problems or wellness. It is not intended to endorse or recommend any particular type of medical treatment. Should any users have any serious or emergency conditions or health care related issues, promptly call or consult your personal physician or healthcare provider or call ambulance or visit local emergency if necessary. This Website or App should be used by any user to disregard medical and/or health related advice or provide a basis to delay consultation with a physician or a qualified healthcare provider.
You should not use any information content and material contained provided procured or obtained through or by using this website or app to initiate use of dietary supplements, vitamins, herbal and nutritional products or homeopathic medicine, and other described products prior to consulting first with your regular licensed physician or healthcare provider. DOC2US disclaims all and any liability based on information content and material contained provided procured or obtained through or by using this website or service.
DOC2US reserves the right, but is not obligated, to remove or request to be removed any User Content for any reason or for no reason, including User Content that DOC2US has reasonable grounds to believe it violates this Terms and Conditions. DOC2US may also permanently or temporarily terminate or suspend a User account without notice and liability for any reason, including if, in DOC2US’s sole determination, a User violates any provision of our Terms and Conditions, or for no reason. DOC2US also holds the right, but is not obligated, to filter through the content you post or share and retain it for 24 hours upon publishing.