How do I start using DOC2US?
Will I be anonymous on DOC2US?
Can I change my nickname?
Then why is my full name required?
Why should I provide other personal details like gender and age?
Why are there fields for my IC no., Mobile No. and Address under my profile setting?
Why should I connect with HealthKit or Google Fit?
How do I start chatting with doctors?
What if my chat request is not accepted after a long time?
How will I know if a doctor is available?
Can I change or chat with different doctors or healthcare professionals from time to time?
Can I chat with a few doctors or healthcare professionals at the same time?
How long is every chat session?
How do I know if the doctor is genuine?
What should I do if a doctor is found not up to my expectation after accepting my chat request?
What do I do if I find a doctor abusive or acting strangely?
Will my previous chat history be saved if I exit a chat room?
Can I use the service for emergency?
What is ‘Goals’?
What is E-Prescription?
What should I do if I need an E-Prescription?
What should I do with the E-Prescription?
Can I chat with my own personal doctor via DOC2US?
How reliable is the information of advice given by your healthcare providers?
Can this platform replace face-to-face consultation in real world?
Can I share my account with my family or friends?
Payment & Pricing Related:
Why are my credit card or debit card details required?
What is the pricing like?
|0830am - 1159pm
|12am - 0759am
When am I charged?
When I am not charged?
Can I chat for more than 10 mins?
Can I get any refund?
Can I change my payment card?
Can I check my payment record?
Do I get any receipt for the payment?