Demand for healthcare services around the world is increasing exponentially. Healthcare consumption also has grown year after year and this has led to an increase consumption. As the 4th Industrial revolution continues to gain strength, healthcare delivery also rides on the technology wave. Telemedicine will be the backbone of and reshape healthcare delivery. [i]
Telemedicine is rapidly growing in the field of medicine as technology has become a huge part of our daily lives. 88% of our population owns a smartphone while 7% of Malaysians uses their smartphone to track heath.
DOC2US is a mobile telemedicine platform allowing the general public and corporate partners to connect with their professional healthcare providers (HCP) like doctors and pharmacists. DOC2US provides online tele-consult, electronic prescription (e-prescription) and online health promotion information by posting daily health articles.
DOC2US strive to provide an excellent patient centric, safe and value added telemedicine services. Hence all medical professionals including doctors, who are listed in the DOC2US platform are screened through by the Medical Board in ensuring the doctors are fully qualified to practice in their own respective field.
Telemedicine has a role to provide quick and accessible healthcare services to the general public. However it shall not replace the need for a patient to see a doctor face to face if they are ill. Telemedicine is not meant to provide acute management to patients. The human touch cannot be provided via telemedicine. It is strictly NOT meant for medical emergency.
Patient’s safety is our priority.
Only Qualified Healthcare Professionals (HCP) are allowed on the platform. HCP includes doctors, nurses, pharmacist, nutritionists, psychologist and any other qualified medical related personnel.
Doctors or Registered medical practitioners (RMP) shall have a recognize medical degree as per the second schedule of the Medical Act 1971 (Amendment 2012) and are to be fully registered under the same act. Specialists on the platform shall be fully gazetted or registered with the National Specialist Registrar (NSR) as per amended of the Medical Regulations 2017. All RMP shall have their own active medical indemnity insurance.
RMP shall have a valid practicing certificate.
Pharmacists shall be fully registered with the pharmacist board as per Registration of Pharmacist Act 1951. Registered pharmacist shall have a valid practicing certificate.
Nurses shall be fully registered with the Malaysian Nursing Board, and process a valid practicing certificate.
Electronic prescription (e-prescription) encompass prescriptions for medications and laboratory testing. Prescriptions shall be valid only when it is prescribed by any RMP. Validity of the prescription shall include an electronic signature or digital signature (whichever is applicable) of the RMP.
RMP shall adhere to safe and ethical prescribing of medicine. RMP shall adhere to the following “3C” approach when prescribing.
RMP shall not provide prescriptions to any patients if any of the “3C”s are not complied.
In ensuring safe practice of medicine, the following shall be followed when managing patients with chronic diseases:
HCP shall ensure good etiquette online. As conversations using chat platform has excessively high risk of miscommunication, HCP shall take proactive measures to ensure good online etiquette by not having unnecessary usage of strong languages, capital letters, emojis, jargons or excessive templates.
HCP shall embark on the “3E” approach in handling patients online.
Telemedicine has its limitations and do not replace conventional face to face consultation. The practice of medicine requires human touch, something which telemedicine cannot provide.
“Together for a better healthcare tomorrow”Updated 31 December 2018