Press Release
For Immediate Release
foodpanda and Heydoc Health Launch Malaysia’s First Outpatient Care for
Gig Workers Pilot Programme
futureK to Support the Everyday Health Needs of Riders and Their Families
Kuala Lumpur, 16 July 2025 – In a big step forward to enhance the health, wellbeing, and
long-term security of Malaysia’s gig economy workforce, foodpanda Malaysia and digital
health partner Heydoc Health are proud to announce the official launch of futureK - a
pioneering outpatient care pilot programme launched for foodpanda delivery partners and
their families.
Through this partnership delivery partners will enjoy access to affordable, digital-first
outpatient healthcare services, including:
- Unlimited teleconsultations with licensed doctors via the DOC2US platform
- E-prescriptions with medication provided for acute minor conditions, available via pickup or delivery
- Coverage extension to family members
- Seamless digital experience that simplifies access to care
“This is not just a healthcare plan. It is a reflection of our ongoing commitment to the
people who keep foodpanda moving,” said Shubham Saran Operations Director of
foodpanda Malaysia. “Our delivery partners are the heartbeat of our platform, braving all
conditions to serve millions of Malaysians daily. Although they are freelancers, we are
focused on supporting their well-being in meaningful ways, through our pandahearts
initiative. With Future K, we are taking a bold step forward by offering a healthcare solution
that is accessible, affordable, and inclusive as a testament to what we can achieve when
innovation meets empathy.”
To ensure comprehensive dual-sided feedback and develop a solution truly tailored to
delivery riders, a three month pilot programme will be launched. During this phase, data and
rider input will be collected to refine and strengthen the offering ahead of a national wide roll
out. In addition to outpatient care, the programme will also provide digital health education
modules focused on preventive care, chronic condition management, and mental wellbeing
empowering freelancers with the knowledge and support needed to stay healthy, informed
and resilient.
Built upon Heydoc Health’s robust digital infrastructure, futureK leverages artificial
intelligence, blockchain and smart medication management tools to keep outpatient care
efficient and cost-effective. These innovations make it possible to offer affordable care that also supports early intervention, chronic disease prevention, and proactive health
management for riders and their families.
Malaysia’s gig economy, a sector poised to contribute billions to the national GDP continues
to grow rapidly. However many gig workers do not have a variety of options for affordable
accessible healthcare coverage. Addressing this critical gap Future K introduces aa fixed-fee
model that blends capitated care with digital-first access, offering riders predictable costs,
streamlined support and greater peace of mind.
“Heydoc Health was founded on the belief that technology should close the healthcare
access gap, not widen it,” said Dr. Raymond Choy, Founder and CEO of Heydoc Health.
“FutureK introduces a new model of outpatient care that is accessible, cost-effective, and
aligned with how people live and work today. foodpanda’s role in launching this pilot reflects
a thoughtful, people-first approach to supporting the freelance community. It shows that when
business leaders prioritize the right focus areas, innovation flourishes. We are proud to walk
this path with foodpanda and hope to inspire more organizations to follow suit.”
For more information, please visit https://pandariders.my/futurek-by-heydoc/
