For Pharmacy Retailers

A safer way to dispense
prescription medicines.

Connect patients to licensed doctors for consultation where appropriate, retrieve doctor-issued e-prescriptions digitally and support safe, compliant dispensing through one seamless workflow — with Doc2Us® EPS.

Sound Familiar?

Every pharmacy faces these situations.
How you handle them matters.

Doc2Us® EPS is designed to strengthen collaboration between doctors and pharmacists, supporting patients through a connected consultation, prescribing and dispensing journey.

Community pharmacies regularly encounter patients who need clinical assessment before the right medication can be determined or dispensed. Managing these situations well — with proper doctor oversight, documented workflows and clear records — is increasingly important for patient safety and pharmacy confidence.

Returning patient requires prescription review

Patients occasionally require a doctor’s review before continuing prescription medicines. A connected consultation and e-prescription workflow helps support continuity of care.

Ongoing medication follow-up

Patients receiving long-term treatment may benefit from periodic medical review and updated prescriptions before continuing therapy.

Prescription verification and documentation

Digital prescriptions improve readability, support accurate medication dispensing and maintain clearer records for future reference.

Doc2Us® EPS connects doctors, pharmacists and patients through one seamless digital prescribing workflow.

Patients who need a prescription can access a licensed doctor through the Doc2Us® platform. Where clinically appropriate, the doctor issues a digitally signed e-prescription. Your pharmacy retrieves it digitally and dispenses with clear documentation — safely and confidently.

Compliant with Poisons Act 1952 Amendment 2022 · Trustgate certified · MOH approved
Real Situations. Real Solutions.

How pharmacies use Doc2Us® EPS every day

Chronic medication follow-up

A returning patient requires review before continuing long-term medication. The pharmacist helps connect the patient to a Doc2Us® doctor for assessment where appropriate.

  • Doctor assesses patient and issues e-prescription where clinically appropriate
  • Pharmacy retrieves e-prescription via EPS and dispenses with a clear digital record
  • Patient gets continuity of care — pharmacy retains the dispensing

Patient requires doctor assessment before dispensing

Where a doctor assessment is appropriate, the pharmacist can facilitate a Doc2Us® consultation. If clinically suitable, an e-prescription is issued digitally for dispensing.

  • Patient receives proper clinical assessment before any medication is determined or dispensed
  • Pharmacy dispenses with a doctor-issued, digitally signed e-prescription on record
  • Reduces dispensing risk and supports a safer patient journey

Building better refill tracking and patient follow-up

Your pharmacy wants a cleaner record of dispensing events and better visibility of returning patients’ medication history — to counsel more effectively and support adherence over time.

  • EPS provides a digital record trail for every dispensing event
  • Patient weight, height, allergies and history accessible in one place
  • Supports pharmacists in counselling and following up more effectively
Ready to see how it works for your pharmacy? Book a demo — we’ll walk you through the workflow and onboarding process.
Explore the first safe dispensing journey!!
The Process

How Doc2Us® EPS works in your pharmacy

1
Patient visits your pharmacy
Patient seeks advice on prescription medicines or ongoing treatment.
2
Patient consults a Doc2Us® doctor
Via the Doc2Us® platform, the patient is connected to a licensed, MOH-registered doctor for assessment.
3
E-prescription issued where appropriate
Where clinically appropriate, the doctor issues a digitally signed e-prescription through Doc2Us® EPS.
4
Pharmacy retrieves the e-prescription
Your pharmacist accesses the doctor-issued e-prescription through the EPS portal via QR code scan on the patient’s Doc2Us® app.
5
Dispense with clear documentation
Support safer dispensing and maintain a digital record for future refill and follow-up.
Why Pharmacies Choose Doc2Us® EPS

Dispense more safely. Serve more confidently. Retain patients more effectively.

Support documented, clinically-backed dispensing workflows

Access doctor-issued e-prescriptions through a documented digital workflow — ensuring every dispensing event is backed by a proper clinical decision and a clear digital record.

Connect patients to doctor consultation when appropriate

Help patients access timely medical consultation and doctor-issued e-prescriptions through an integrated digital workflow.

Better refill continuity and patient follow-up

Digital records and medication history help your pharmacy support returning patients more consistently — improving both outcomes and long-term patient retention.

Faster, more accurate dispensing

Digital prescriptions improve readability, streamline prescription retrieval and support clearer dispensing documentation.

What Pharmacists Say

Trusted by pharmacists across Malaysia

We get better data profiling of patients when subscribed to the Doc2Us® EPS service. We get to access complete patient data such as weight, height, medication allergies, etc. Everything is stored in one place safely.

Ms. Lim Enni Chief Pharmacist, Alpro Pharmacy

I think Doc2Us® EPS is really convenient for our patients. When they come to our pharmacy and ask for prescription medicine, within 30 seconds according to data, they can get the prescription from Doc2Us® online licensed doctor and our pharmacist can proceed to dispense.

Mr Muhammad Farahi ‘Arif CEO, Farmasi Al Arif

It is a great experience working with Doc2Us® and we will try to improve to be a better partner. They give quick responses and always show total professionalism. In a word, we will call them stalwarts in their industry.

Ms Khaulah Chief Pharmacist, Gpharmax

E-Prescription makes dispensing more efficient and accurate. It eliminates handwriting errors and dispensing errors. The process of patient refilling medication can be faster and less hassle. It can improve medication adherence as pharmacists can track refilling frequency and counsel accordingly.

Ph. Stacy Toh Shiek Chi Community Pharmacist / CCWC Accredited Woundcare Pharmacist
📚
Poisons Act 1952 Amendment 2022 — MOH approved
🛡
Trustgate certified digital signatures
🏆
Malaysia Book of Records 2021 — First Digital Signature e-Prescription System

See how Doc2Us® EPS fits your pharmacy workflow.

Book a demo with our pharmacy partnership team. We’ll walk you through the workflow, onboarding process and plan options for your outlet or chain — with no obligation.

Explore the first safe dispensing journey!!